Escalation Stage

Authority / Designation

Contact Details

Expected Resolution Timeframe

  Level 1 Support
  (Initial Lodging)

  Customer Grievance Executive Support

  • Phone: 033-22825513
  • Email: kilgroup2010@gmail.com  
  • Address: Azimganj House, 7, Camac Street, Unit          No. 3B, 5th Floor,  Kolkata – 700 017

  7 to 14 Working Days

  Level 2 Escalation
  (Grievance Redressal Officer)

  Mr. Mithilesh Kumar Singh
  Nodal Officer

  • Phone: +91 98313 25926
  • Email: mithilesh@ampleforth.in

  Within 7 Working Days of Escalation

  Level 3 Escalation
  (Highest Internal Authority)

  Zubin D. Mehta

  • Email: zubin@ampleforth.in

  Max 30 Working Days from Initial Lodging

  Level 4 Escalation
  (External Escalation)

  RBI Integrated Ombudsman

  • Portal: cms.rbi.org.in
  • Helpline: 14448 (Toll-Free)
  • Postal Address: CRPC, Reserve Bank of India, 4th         Floor, Sector 17, Chandigarh – 160017

  External Statutory Resolution    

  Important Note:

  Customers are requested to adhere to the above grievance redressal hierarchy while seeking resolution of their grievances. Escalation to a higher level shall be made only after the            grievance remains unresolved at the preceding level within the prescribed resolution timeline. Any grievance raised by bypassing Levels 1, 2, or 3 of the above escalation mechanism        may not be entertained or considered by the Company.